If you buy from us online, you have the right to cancel your order within 14 days after the day you receive your goods, without giving any reason.
Customers then have another 14 days to return the goods after cancelling.
To exercise your right to cancel, you must inform us with a clear statement (for example, by email) within the 14-day period.
Email: info@pinesapparel.com
Once you have notified us of your cancellation, you must return the goods within 14 days.
Returned items should be:
You may inspect the goods as you would in a shop. However, we may reduce your refund if the value of the goods is reduced due to unnecessary handling.
We will refund:
Refunds will be processed within 14 days after we receive the returned goods or proof that they have been sent back.
All refunds will be issued using the original payment method.
You are responsible for return shipping costs unless:
This policy does not apply to personalised goods.
Nothing in this policy affects your statutory legal rights.
To start a return, please contact us at:
Email: info@pinesapparel.com
Nothing in this policy affects your statutory rights under applicable consumer law.
